Your order will be prepared for shipment within a maximum of 2 working days.
Once your products leave our warehouse, they will be delivered to you within an average of 1 to 3 working days* for Metropolitan France, or 3 to 8 working days* for international shipment (the time given is an average, and may vary according to the destination and the availability of the article). Lots of delivery possibilities are provided to you with Colissimo by La Poste (for deliveries in Metropolitan France and international), and Chronoposte (only for deliveries in Metropolitan France) :
If your order is particulary large, you may receive it in several deliveries or parcels.
*This notice may be longer during periods of high activity, particularly during sales and the holiday season.
They are indicated on each product. "Products Fusalp are guaranteed against defects in material and workmanship for a period of two years from the date of purchase of the consumer. Créations Fusalp SA’s only obligation under this guarantee is to replace the defective product. Damage resulting from normal wear and tear, negligence, accident, failure to respect the care instructions or abusive use of the product is expressly excluded from the guarantee". Zips, buttons and colour-fastness are not covered by the guarantee.
If, despite all the care we give to the quality of our products, you notice an abnormality, thank you to access to you customer account and make a return request or to contact our customer service via e-mail to firstname.lastname@example.org, to obtain a return number. If the return is accepted, our team will proceed to an expert to determine the cause of the fault. We will do our best to meet your request as soon as possible.