Delivery and guarantees



Easy and fast delivery

Your order will be prepared for shipment within a maximum of 2 working days. 

Once your products leave our warehouse, they will be delivered to you within an average of 1 to 3 working days* for Metropolitan France, or 3 to 8 working days* for international shipment (the time given is an average, and may vary according to the destination and the availability of the article). Lots of delivery possibilities are provided to you with Colissimo by La Poste and Chronoposte :

  • Home delivery.
  • Delivery to the post office of your choice.
  • Delivery to the shop of your choice.

International prices differ depending on the country of delivery. When ordering, the prices for your country will be displayed at the delivery stage.

For all international orders, prices are exclusive of tax. Taxes may be claimed from you at the time of customs clearance in your country. These taxes are your responsibility.

*This notice may be longer during periods of high activity, particularly during sales and the holiday season.

Guarantees

Fusalp products are guaranteed against all manufacturing defects and faulty workmanship for a period of 2 years after the date of purchase by the customer.

Since 1st January 2021, Fusalp offers a 5-year warranty after the date of purchase on some styles in the collection (product list available here).

Under these 2-year and 5-year warranties, the obligation incumbent on Créations Fusalp SA is to repair the defective product, or to exchange it, or to issue a credit note corresponding to the purchase amount.

Excluded from the Fusalp warranty are damages resulting from normal wear and tear of the product, negligence, accident, failure to comply with maintenance instructions, abusive or objectively unsuitable use of the product. 

If, despite all the care we take to ensure the quality of our products, you notice an anomaly, please make a return request via your customer account or contact our customer service department by e-mail at eshop@fusalp.com. If the return is accepted, our team will then proceed with an examination in order to determine the origin of the defect. We will then do what is necessary to satisfy your request as urgently as possible.


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