Returns and exchanges

You have a period of 14 days from the day of delivery of the product ordered on the site. Any package returned beyond the stated time will be refused and returned to the sender.

For a return, the customer will have to make a request via his customer account in order to obtain an agreement and a number of return. This number must be noted on the "Return Coupon" form attached to the order. 

Ask a return

The product must be returned in its original packaging, undamaged or worn, accompanied by all its accessories, its label and the return slip, to the following address:

Créations Fusalp SA
114, Avenue de France
74000 Annecy – France

Packages for which the identification of the customer (surname, first name, address, order number and return number) will not be possible, will be refused. For any return, proof of delivery stamped by the post office must be kept. Upon receipt of the returned product, our customer service will send an e-mail confirmation of receipt of the product.

Return fees 

In metropolitan France, the first return is free. A pre-paid label is sent automatically as soon as the return request is validated. The following returns as well as the risks related to the return of the products are the responsibility of the sender.

On the international market, the return as well as the risks related to the return of the products are at the sender’s expenses.

Exchange*, credit note or refund

No refund, exchange or credit note will be made before the returned product reception.

In metropolitan France, the exchange* is possible under the condition of changing only the size or the color of the product. Any exchange against another model will result in a new order.

In France and abroad it is possible to request a credit note or a refund of the returned product. Credit note is only valid on The refund of the returned products is made within a maximum period of fourteen days after the reception of the product, by bank transfer on the credit card used during the initial purchase.

* Only for Metropolitan France orders is using cookies to improve your browsing experience. By continuing on this website, you accept its use. To know more
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